Written on: 02/05/2013
Changed CHF into USD. Rate usded 1CHF = USD 0.929528 instead of 1.07389 (this rates have been published by xe and similar rates by Bank of America). The lady at the exchange counter was very rude and told us if we want to change the money back we would have to pay the commission for a second time.
My complain was treated immediately, the answer of ICE was that the exchange rate is correct. One offered USD 20.- to me (as a gesture of good faith), however I did denied this offer. Then one offered to me to exchange the money back to CHF (original change). I decided not to accept the offer as I prefered to write this review.
I suggest to display rates at the counters so that everybody can decide before changing whether he wants to change money or not.
I would never ever change again with ICE as the exchange rates have nothing to do with actual exchange rates.