written by on 02/05/2013
I booked a hotel through the guaranteed 4 star, special rate deal. They put me up in a 3 star hotel above a club. I was VERY disappointed and tried to argue my point because their advertising was dishonest and misleading. I was in Montreal on business. Their customer service was awful, the supervisor refused to help with the situation. They choose whatever they like to rate the stars of a hotel. Do NOT book a hotel through Expedia, you will be very disappointed. I will never use expedia again for hotels, travel, or anything for that matter after this very disappointing experience.