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★★★☆☆

“items in shopping bag I didn't put there”

Written on: 02/05/2013

I've ordered from Look Fantastic maybe 5 times. I live in Sweden and I always get my orders within a week. I'm very satisfied with both that and the items purchased. No problems so far. My problem is that even though I log out every time I've visited the website, next time the shopping bag is full of items i didn't place there. I even get e-mails from Look Fantastic where they suggest they'd help me "with the items I recently left in my bag". So I have to go to their site and empty the bag repeatedly. Am somewhat nervous if €450 orders somehow would go through. I've e-mailed them twice, got a polite answer, but it still happens. Just now 189 items in my bag. It doesn't feel trustworthy.