Written on: 26/04/2013 by travelman01 (1 review written)
We recently booked flights with on the beach, they systematically rang each lead person and told us the price had risen since booking the flights, they said we could cancel there and then, we paid the extra, being curious I went to the website of the airline and checked the same flights, the price had not risen so On The Beach had rang, charged more and lied. Unable to cancel as one booked we would have lost too much money.
The question you need to ask is would you trust a company that lies to you over the phone, I have heard they do this to most people who book with them, my advice would be to tell them the lead passenger is not available at them moment, then check the airline you have been booked with and book the flights, when they ring back cancel with on the beach.
Just as a footnote, my wife wrote a review and they added a comment to ring them up and discuss the issue, they do not discuss the issue, this is only to make them look like they have good customer service, they do not.
(most of the really good reviews look like they are written by the staff of the company, check the same wording and mistakes)