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“Impossible Claims Process”

written by on 24/04/2013

I tried to make a claim this morning for the first time. Terrible customer service and I felt like a criminal. Then was told that the underwriters would phone me back sometime in the next 24 hours to tell me if I am covered, even though it clearly states on my policy that I am. I explained that I cannot take calls at work and was told if I missed the call I would have to ring again and then wait a further 24 hours.

I sincerely regret insuring with this company. A big, big mistake.

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