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“Initial experience - disgusting ”

written by on 23/04/2013

I visited my GP yesterday as I have been unwell for three weeks he immediately made a consultant referral as I ts him I had health insurance. What a surprise to find that Spire hospital in Cardiff is not listed (around 85%) of consultants here work fr there. The lady at HoL was very unhelpful and stated that they needed a copy of my records and would only pay £20 for them and could not underwrite the claim until they are received.

I had to go back rob the GP to request a referral to a different consultant and have still not received the email authorisation or hospital list as promised....!!!

I have worked as a Manager in the NHS and as a Medico-Legal Advisor at the BMA and have a Masters in Medical Law - I have now made my consultant appointment for which I guess I will have to pay up front I think I am going to have a fight on
My hands with these jokers.......

So much for the sales pitch that all will be covered when your ill - I will have no hesitation in going to the Financial Ombudsman and Watchdog - unbelievable so far

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