Written on: 21/04/2013
Where do I start? Having been a Virgin broadband customer for years, we thought we would go to Sky because their TV is brilliant. Anyway we got coaxed into getting a full package because we could get 'Sky Go' for free -- what they failed to tell us, you can only get it on 'IOS' and 'Android' or laptop (all our family have Windows Phones)....!!!!
Right, so we get their broadband (unlimited), which is part of the package. Everything was fine for the first 2 months, then it all went downhill. For the last 5 months our connection goes down for up to 7 hours every other day. Don't get me wrong the people at the helpdesk have tried everything within their power to fix this, but they can not find out what the problem is. They told us to turn of the router/modem for 30mins to reset itself, which worked at first but not no more, hence not having internet connection for up to 7 hours. The thing that gets me so angry is we got told to write down the times it doesn't work and then ask for a discount on our bill -- why should I do that, I'm a paying for service they are supposed to be providing. All I want is a proper internet connection. I shouldn't have to log down when it doesn't work. Sky need to stop false advertising, using Hollywood stars. What is the point in paying for something that 'Sky broadband' clearly can't provide. Although it's cheap, I would rather pay more to another company who can do what they say.
I would not recommend 'Sky Broadband' to anyone, and I cannot wait until my contract is up. The only thing Sky is good for is television and false promises. Furthermore, they need to stop providing cheap crappy router/modems...