Written on: 20/04/2013
This company has been recently taken over after (I believe) going into administration, the company who have taken over have no more morals or scruples, and absolutely no intention of honouring their word whatsoever.
Rubbish Goods: I bought a stratus rise / recline bed which for a lot of money went wrong within three months eight months on after many telephone calls (where they try to ignore your problems) and seven (recorded delivery) letters which they have simply ignored, I have had to seek the advice of a solicitor and start court action against this shameful company to get my money back.
USE YOUR SENSES 1.2 OUT OF 10 on CUSTOMERS RATING SAYS IT ALL, TAKE YOUR MONEY AND GO TO A COMPANY THAT MIGHT JUST CARE WHEN SOMETHING GOES WRONG. I paid over £700.00 on a bed, and no help, care or consideration when something goes wrong. £700.00 and you would expect a day time rest bed (for ill health) used for less than 30 hours in less than 4 months, yes you would expect a little bit of fair play, but NOT WITH THESE PEOPLE, you have no hope whatsoever with this company and yes this is the new company who have taken over in February 2013. I eventually got a date of the 9th of April for them to pick up the bed and promised my full refund with 3 to 5 days, ten days on, once again no refund and no-one in responsibility at Dreams wants to talk to me after two calls again today (18/04/13) and being kept on hold over twenty (20) minutes,
SHEER IGNORANCE SHOULD BE THE DREAMS LOGO....................................
An absolute NIGHTMARE to deal with.