Written on: 19/04/2013 by bolinw (1 review written)
I had a wonderful experience with Southall Travel when I called them last night to book my trip to Hong Kong. I had been a customer with the company since 2006 and have called the company umpteen times to make my bookings. The representative I spoke to regarding my flight bookings was very customer centric and made my telephone booking experience reasonably stress free (though I had to shell out £20 more than the price quoted by other representative earlier in the day; reasoning: no more availability of seats in that price; my bad!). Would still commend the representative as he did his best to secure the best rate available. The knowledge, patience and eagerness to help really impressed and inspired me.