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“Slow and non-sensical onboarding process”

written by on 19/04/2013

It has taken almost a week to activate an account with XE. They have asked for more documentation than i have ever had to provide anyone, even my bank didn't require the ridiculous amount of paper work that they do. It seems that they cannot apply common sense or make decisions at the call center level. It has been very frustrating dealing with them. At the end of the day, i could get my dentist or pharmacist to sign off on a proof of identity for them, but they would not accept a utility bill or an ordinary bank statement!

They need to be more clear on what information they will require BEFORE you sign up, and should standardise their requirments in line with what commercial banks would request for similar account set up. Silly

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