written by HenryDottinger on 16/04/2013
I used the Open Market Option to get my annuity from another provider, and duly checked with Virgin if I needed to complete any forms. Clear answer was "No, it is all automated once the annuity provider contacts us". Rubbish. Virgin simply put every obstacle in the way to stop the money going out (£200,000) and I can only assume it is because I have not picked their "chosen provider". At the time of writung, after complaints, calls end aggravation I still do not even have the first form from them to complete. They have listened to the recoding of the call where this happened, and say I was not clear what I was asking. OK, send me a copy or transcript of the call. Again, I have not received it as of now. Aweful service. Thet are just dishonest.