Written on: 15/04/2013 by yellowcat (1 review written)
I don’t usually leave reviews but this has been an awful experience.
I purchased a Wowcher deal to Paris (hotel and Eurostar) for my partner and I on Friday. I tried to ring on Friday, Saturday and Sunday and everytime I was informed someone would call me back. No one ever called me back. I eventually got through on Monday and I was told they would look at train tickets and call me back. Again this did not happen. I phoned again and was told another member of staff would look for me and ring back. Surprise surprise no one rang back. I phone again and insisted I stayed on the line while they looked and after 15 minutes of being on hold I was told they could offer me a flight. I refused as I had paid for the train and the hotel was located right by the station. He then said I could use the train but I would have to pay extra…no sign of this in the terms and condition so I refused. The phone call ended when I was informed that there are no train tickets available and I would have to contact Wowcher for a refund. Hopefully this will be more straight forward.
I really would not recommend this company at all. No one ever calls you back when they say they will and as a result I have now had to cancel my trip. Staff were not particularly apologetic considering the awful service I received either.