Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1986074

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“rhodes april 2013”

Written on: 12/04/2013

DO NOT TRAVEL WITH THIS COMPANY PLEASE READ REVIEWS ON LINE THEY ARE ALL TRUE !
I have never had such poor service or such a stressful experience.
I booked a holiday via teletext to Electra Palace in Lalissos for my self and my two adult daughters .
On the thurs 28th March 2013 I got a e mail to say hotel still closed must accept hotel change to Kreston Villas Kalithea.
My carefully researched holiday was no more, instead I quickly looked on line till 12 pm and decided it looked OK
Rang Qwerty travel on 29.3.13 to be told it was a mistake that was also closed and they didnt know where I was going, they were then shut until 1.4.13 I rang and texted all day.
I got a very stroppy manager who refused to give her second name because it was private !
At 4pm they shut as it was Easter Monday I was flying at 07.30am on the 2.4.13
I had almost given up on the holiday and was close to tears when an e mail arrived at 18.00 on the 1.4.13 to say we were going to The Mitsis Grand in Rhodes town I had no hotel vouchers and our original transfers were no longer valid.
I flew to Rhodes not knowing what to face .
I did in fact have a different transfer arranged but they had to sort this for me at the taxi rank when I arrived
The Mitsis grand was OK but more 3 * hotel which backed up the reviews of the hotel.
I got a holiday but not worth the initial stress
Have not even tried to get compensation from Qwerty read reviews of those who have taken them to court!
I am writing this instead in the hope that no one else gets the same treatment .
The difficulty is when you book with teletext you do not know who they are passing your money onto .
They now tend to give to seperate operators and Qwerty say they are just a handling agent so not responsible for any complaints .
Courts have ruled this is not the case see ....

'Luxury' Qwerty package holiday had five to a room

I will never book with Qwerty or teletext again following this holisay stick to reputable travel agents who are ABTA registered !