Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1985968

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“No Longer a Satisfied Customer”

written by on 12/04/2013

I have for many years been a satisfied customer of Cotton Traders. However, a couple of instances over the last few months have turned me off them. Firstly I ordered a pair of trousers, which I paid for and then discovered would not be available for four months. I did cancel and get a refund but it is not acceptable for Cotton Traders to take payment for goods not yet available.

However, the breaking point came today when they told me they would not refund me for two items, which I had returned but which they said they have not received. Basically they have washed their hands of the issue and told me to make a claim against the Post Office, but the maximum compensation from the Post Office for parcels sent by standard 2nd class post is £20 on items worth £53.

I have entered a dispute with my bank don't know if it will be successful but one thing is for certain I won't be purchasing anything more from Cotton Traders.

Was this review helpful? 0 0