The company steals your money and doesn't provide any unlock service! Their method is to get pre-payment (e.g 19,99£) from you and then on purpose delay the delivery so that you're not anymore able to cancel the order (e.g. it's charged from your Visa etc. account). They do not respond to ANY refund demands and only response may come from their faked support telling they are still seeking for a solution for your operator - this is FAKE, they DO NOT provide ANY unlock to you!
Order placed in beginning of January 2013 and still NOTHING!
DON'T USE THIS SERVICE AND DON'T PAY ANYTHING TO THEM.