Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1984118

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“Trial Period”

written by on 11/04/2013

I telephoned to enquire about the mattresses. I was told information that seemed factually wrong. I queried their 60 night trial terms, the first part said you can only exchange a mattress after the trial period whist the second part says they give a refund. The lady I spoke to said they only exchange for equal/higher value item. That is after paying about £50 for the collection/disposal.

I then found their commercial on youtube which says they do a no quibble refund after the trail period. Confused- I am.

The product photos on their site are identical to those on youtube. The pictures show three layers of foam but give density values for only two on their adjacent write ups. Confused again. There is no video of the mattress itself only these computerised pictures, which I find somewhat odd.

The issue with densities is important it determines not just the longevity of the product but also the comfort and support it offers. Soft and firm are relative so meaningless when buying from the net. However, with a concrete value you can atleast make an educated guess rather than a blind gamble.

The lady I spoke to did tell me about the foam density however, she said the lower the value the firmer it is, which is not true.

This company seems to be like an intermediary and I wouldn't buy with all the inaccuracies.

Was this review helpful? 0 0