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★★☆☆☆

“If something goes wrong....”

written by plcowley on 06/04/2013

Sounds like the other reviewers had no problems with their trip. On the plus side, Mauricio was responsive (until he had our money), helpful and flexible (and certainly good value). The Cuban reps were all friendly and helpful.

However, we were rung on our UK mobile at 11pm on Christmas Eve (in Cienfuegos) to say we had no hotel for the following night. I contacted Mauricio by email and phone with no reply - it was several hours earlier in the UK. A non-English speaking taxi driver appeared the following morning and took us to Santiago, where the local rep found us a casa, which was acceptable.

I emailed Mauricio again, but have no reply to any communication since payment was made.

The moral, of course, is, if nothing goes wrong, you should be fine, but if something does....

PS - thoroughly enjoyable Cuba, despite this experience.

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