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★★★☆☆

“Fantastic cooker, appaling service!”

Written on: 04/04/2013

We ordered our Falcon cooker with induction hob last September. We were cooking for 16 people on Christmas day so thought we had left enough time for it to be delivered and fitted. After chasing through the local shop we had bought it through about three times the cooker turned up a week before Christmas in the wrong colour. We kicked up a fuss and the local shop were fantastic in getting us the right cooker in time for Christmas....it was delivered and fitted on Christmas eve. Before using it we had to burn off the chemicals for a few hours and about an hour in to doing this two of the induction hobs started flashing up with a fault code, E2. Basically we couldn't use these two hobs and had to call an engineer. We managed on Christmas day without the two hobs (I love the cooker, though the grill could be bit deeper.)


After Christmas we called Falcon to arrange an engineer. The engineer arrived in February with the wrong parts so left without fixing it and told us they would put the correct parts on order. It is now April and we haven't heard a word from them...Basically 7 months after ordering our Falcon cooker it still isn't fully functioning!