written by lee444 on 02/04/2013
Products arrived as stated, with correct pricing and was well packaged. However, was not shipped USPS as promised but by a USPS partner so package was held for ransom for an additional 18$ COD charge (in addition to the 12$ USPS COD charge). Asked for a supervisor - was told one would call me back (twice) or one wasn't available (twice). One of their customer support agents stated I should have refused to pay the additional COD charges - despite their fine print stating that refused shipments will not be refunded. No supervisor ever phoned or addressed the overcharge on 4 separate phone calls and days. Two of the four customer service agents were also rude. Emailed twice - and my emails were never answered - though quickly answered before ordering.