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“Changed hotel lat minute”

written by on 01/04/2013

We were phoned two weeks before we were due to go on holiday and told that the hotel had been overbooked. They were not apologetic and acted as if this was a standard procedure that happened all the time. We had friends staying at this hotel so specifically wanted to stay here.

They were extremely unhelpful, I was left on hold for ages and they would not get back to us for days at a time (when they said they would contact us that same afternoon)

I still do not know where I am staying and I am really regretting booking with this travel agent. Instead of being excited for my holiday, I am stressing about where I am staying!

I defiantly would not recommend Broadway travel, avoid it at all costs!!

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