written by on 28/03/2013
I cannot praise easyjet enough for their help and understanding. On our way to greece, went through passport control etc, just about to board flight when attendant noticed my daughters passport was out of date. Our cases had to be taken off the aeroplane, delaying everyone (sorry), but staff were amazing. I was obviously upset as was my daughter but staff took us to booking desk where our flight was changed free of charge to the following day.
We were directed to passport office where we were able to get a new passport for her, they booked an overnight stay at local hotel for us ( we paid for that)basically they couldnt do enough to help us. We flew out the next day and had a wonderful holiday. Thank you Easyjet :-)