Written on: 27/03/2013
I have ordered from Cotton Traders on three occasions over the last year. Once I ordered ten pairs of trousers- all the same style- two pairs were a size too small even thought they were siad to be the right size on the label. A second order for shorts for a holiday took over two weeks to arive by which time I was on the Beach! The third time I ordered from stock a Blazer, a pair of trousers and a shirt. The shirt was out of stock even though the website had said there were plenty available and the Blazer was still missing a week later so that i did not have it for the funeral I was planning to attend. Their complaints system is also not fit for purpose- requiring complaints to be in writing only; when I did get through to head office on the phone I was assured that I would be called back by customer services but this took four days before I was able to request a re-despatch by 24 hour courier which they refused. They suggested that I should have ordered earlier and I apologised for the fact that my relative had not died earlier to allow time for their delivery system.
SLOW, RUDE, INCOMPETENT, USELESS. DO NOT USE THEM IF YOU WANT QUICK AND COURTEOUS SERVICE.