Written on: 26/03/2013 by Davidess (3 reviews written)
Ordered a Nikon lens as in stock with 1-2 day express delivery at £10 premium. It did not arrive and is still outstanding 13 days later. They have taken the full amount from my bank account.
When I check their website the lens is still shown as in stock. I queried this but of course the email was never answered.
They refuse to refund the express delivery charge and only offer "store credit". Phone calls go to a call centre where the poor (in the sense that I am sorry for them) staff have to just respond from messages on their screens. They cannot answer queries and just say "I will speak to despatch" (etc.)
I will never use them again and have told them to send the refund on my account to Oxfam.