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“Dreadful”

written by on 25/03/2013

Do NOT use this company. Stay well away. I waited in all day only to find out that the driver had been and left without taking my parcels. He either had the wrong address, or just saw there was no car and didn't bother ringing. The only reason I found out was because I checked Parcel Monkey (the company I used to book the courier) to see if they had any time guidance on when City Link might collect. The courier left no note to prove he had ever been to my home. I phoned the help line who said I could reschedule for another day. The depot said I could drop the parcels in myself, they could not come out again, despite the fact that it was only 1.30pm when I found out that they had been and gone. No sympathy for my wasted time and no offer of any reimbursement. The manager at City Link said that his drivers will not call the contact number of the customer if there is no answer! What is the point of a contact number if it is not used? Totally incompetent and left me feeling very fed up. Now I will be waiting in again tomorrow...

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