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★★★☆☆

“Better communication”

Written on: 25/03/2013

We love our backpack, the cost, the free shipping, but our only complaint is that we forgot to order the wax with our backpack. I immediately ordered it right after the backpack order and sent an email asking if it could just be included with the backpacks free shipping. I didn't receive an answer about it until after they shipped both-separately. Therefore, I paid A LOT of shipping for just the wax. The orders were placed within 5 minutes of each other, and the order had the attached shipping request. Otherwise this would've gotten 5 stars,.

The free shipping was just for orders over $25 , but that wasn't overly obvious on the site either.