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★★★★☆

“There was a problem with the item I ordered. I had a...”

Written on: 21/03/2013

There was a problem with the item I ordered. I had a phone call offering me the item in two alternative colours instead. I selected one and it arrived the next day. So many stores (including the giants), would have sent me an email saying "sorry, can't send you this item" which makes me cross. I was very happy with a substitution even though it wasn't exactly what I ordered.