Written on: 18/03/2013
We took the 10 year guareentee when we purchased our bed in 2010. (we highly recmomend). The mattress did not suit my back and had cause for me to seek medical advice, in which i was told by my consultant i would need to get a orthopaedic mattress and one much firmer than what i had. So I called Dreams customer services and explained. The lady named [name removed] who dealt with the exchange of my mattress liased with me by email throughout and although we never actually got to speak its the first time i can honestly say when i have tried to exchange somthing i felt like somebody actually believed what i was saying and not thinking i was trying to get something free or new which is how alot of retailers make you feel.
[name removed] is a asset to Dreams and I will definetly be recommending your company because of the quick and efficient service produced. Its a shame more companies cannot follow with these steps. I have keyed in my value for money on the basis of trying the bed in store.
My new mattress is being delivered next week and i can't wait to try it out a whole night!