Written on: 11/03/2013
So, SO bad for customer service. We had a club website and the web guy left and 6 years later the account ran out. We received a letter saying money was overdrawn on the account so we went to pay it off and renew the subscription but because we didn't have the details we couldn't. Spent 6 months calling them trying to sort it out but we never could actually pay it off because they were being ridiculously stubborn after we gave ample proof that it was our account, through the university.
So then they send DEBT COLLECTORS to get the owed money despite the fact that they REFUSED to allow us to repay it!!!!!
NEVER use this company. They will screw you over just because they can.