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“move house and package does not go with you ”

written by roblot48 on 09/03/2013

2011inJanuary moved house and from sky to virgin media lived there 6 months and no choice to move again as landlord wanted to sell property. MOVED OVER TO NCLE and thought my contract would have just moved with me to which only could take phone and broadband as no cable telly in area. Nobody explained that my contract would start again for 18 months even when upgraded to free phone after 6 and weekends and still not advised of contract. Until i moved to SKY 2 months ago which my original cntract expired. Still no letters or bills to clear account or advised a cancellation fee was outstanding.
Telephone call on 4 march from a debt collection agency advising i owed virgin £60 which £40 was fee and rest was calls made. AS nothing recieved from virgin or any explanation why or when my contract was changed a telephone call to virgin was made on the same day. No reason given why no contact with us by post, email or telephone was never recieved.
SO BEWARE IF YOU ARE WITH VIRGIN MAKE SURE YOU ARE NOT TREATED THIS WAY.

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