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“Worst cusomerservice ever”

written by on 08/03/2013

AA new pair of £ 248.74 jeans with a failing stitching, even before being washed.
I knew that it was the last pair, so i wrote them and offered them this:

Hi, I was so happy with the jeans, but today I saw that the stitching was failing between the legs.
on which mail can I send you a picture of the problem?

Problem is that you dont have any more left of the same model, and I am really happy about them.
I can maybe get a tailor to repair them, and then I would be happy with a compensation.
Its both the stitching between the legs, and on the side stitching (The trademark stitching of DRKSHDW)
Hope you can help :)

They wrote me back:   Following your mail showing that there was a stitching problem on the jeans, we will offer you a voucher to compensate this inconvenience.
Thank you for confirming you accept the voucher of £ 10.00. We will email you a promotional code to enter before confirming your next order at Menlook.
We remain at your disposal for any further query.

So I wrote em back:

Sorry for being a little sarcastic here, but if the £ 10.00. is compensation for the inconvenience, then who will pay for the tailor to fix the stitching?
The tailor alone will probably be £ 20.00. alone.
Last option would be to just return it back to you for a full refound.

They answered:  We received your email of march, 4.
Unfortunately, we cannot refund you the jeans as it has been worn and following our terms and conditions, any item has to be returned in good condition and in their plastic wraps.
Thank you for telling us if you accept our voucher of £ 20.00.
We remain at your disposal for any further query.
Regards,

I just wrote em back:

The jeans was clearly in a bad condition already when i recieved it, I didnt even wash em yet, and your telling me that I am not able to return it if I want to?
Is it normal that you sell clothes of a bad quality, and then refuses to refound?


F....k! the 20 pounds, dont want to shop at menlook again anyway, they clearly dont refound if the clothes fall apart before even being washed.