Written on: 01/03/2013 by JaneFernando
I called to get a quote on return flights to Sri Lanka,as their website seemed to indicate a few good deals. A rather abrasive man answered, gave me quotes for several flights which were nothing like what they had advertised. When I tried to tell him, in a lady like way that the information on their web Page was misleading, i was subject to several rude, patronising comments, 'not about being able to read', 'would I like him to read it to me', 'the problem with custoners was that they expected too much'...etc. It was unreal, i asked him if he was drunk or was he normally this obnoxious!!
When I commented on the poor customer services, he laughed and said this was 'sales'
I cannot imagine hw, in these days of financial problems, this man has a job!!
Will never use this site again