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★★☆☆☆

“A mistake using this company”

Written on: 01/03/2013

Sadly, a rather negative experience with this company. Delivery was well over the stated time. Several phone calls later and being fobbed off with ‘it’s the couriers fault’, the bike eventually arrived. The story didn’t end there. When it was assembled, ready for a ride, I found that the rear wheel was so badly warped that it would not turn without binding on the brakes - even when they were slackened right off. What should have been a joyous experience has turned into a disaster, from start to finish. I have taken the bike to a local cycle shop for a set up and most likely a rebuild of the rear wheel. What a complete farce! Moral - buy locally in the first place – you may make a saving at The Bike Outlet, but you will probably end up spending what you saved on putting the bike right!