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“Total domain lock-down - can't give 0 stars”

written by on 23/02/2013

Learn from my own recent experience:

I log in to my domain to see why email and web services aren't working and see that everything DNS related is locked down; I can do nothing with it.

I contact support who say:

"We are currently in the process of migrating most domain extensions towards a central reseller; although we are aware this might cause our customers some inconveniences from time to time, the ultimate goal here is a better overall experience in the future for both us and you, our customer. i can assure you that this is a one time only downtime, and from this point on this will not occur again. please accept our apologies, as we do understand the created situation, however, as previously stated, this will not reoccur and the final result is an improvement in our services from now on"

Initially I'm given a release date 7 days away.

This is then extended to a further 10 days away.

So, if you want to buy a domain and then disappoint all of your business customers because no one can use the website or email one another whilst you're helpless to do anything about it, 123-reg is your company!!

123-reg were kind enough to point out:
"Please refer to our Terms and Conditions

7.1 123-reg may from time to time change the registrar that a Requested
Domain is held with, at its discretion and without notice to You.

Unfortunately we cannot provide any compensation for this."