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“Lousiest bags I ever bought. lousiest Service as well.”

written by vivshelga on 21/02/2013

I bought 2 carlton bags in Singapore about 1.5 years ago. Both spoilt. The outside covering (Nylon cloth) coming off loose. Probably defective pasting. Guess it is a manufacturing defect. The shop sent me to their service centre. Service says their worker is on leave and they would not even register my complaint until the worker returns and they would also not replace the bags. I think I have no choice but to buy new bags as I ahve to travel. Is this what you pay premium price for? Even the cheapest bag available would last longer.

The service centre is outright rude and unprofessional. They just drive the customers away so that they do not have to deal with complaints.

May be once upon a time the quality was good. Now it has gone to dogs..You can throw away the warranty card that's of no use....

NEVER EVER BUY A CARLTON BAG!!!!! There are plenty of better brands avialble.

Anybody wanting to contact me at [email protected]

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