Found this to be a very professional and helpful site.
My enquiry was for hotel availability near the O2 arena in Dublin. The Gibson Hotel details came up and there was plenty of relevant information about the hotel, the location, facilities, how to get there etc and this helped to find the perfect hotel to meet our needs.
Though I made my reservation some months in advance I was pleasantly surprised to receive a final re-confirmation e-mail a couple of days before our reservation date. This gave me peace of mind and assurance that the Gibson reservations team would be expecting our arrival. This also was excellent customer service from Hotels Direct staff, as they succeeded in making me feel like a valued customer. Thank you.