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★★☆☆☆

“Products great, shipping and returns shocking”

Written on: 20/02/2013

Great products but terrible online purchasing experience - unpredictable yet expensive delivery, and poor returns policy - be sure to check you can return your item at all!

Ignore their estimated delivery dates online - if its anything urgent, just go into the store. If it's not urgent then I guess it's not a problem.

I was told a date to expect an item (a gift). It didn't arrive that day or the next, spoke to customer services who couldn't do any more than say all shipping dates are estimated and that's that.

AA need to elarn from the likes of ASOS* - always quick and cheap delivery with free reutns, exactlyw hat you need when buying clothes online.

*ASOS stock a lot of AA so try use them rather than the AA website.