Written on: 19/02/2013
Well a card finally turned up yesterday, it was delivered to the wrong office and building as MoonPig didn't print the whole address given to them by my partner.
They put a private message that should have been on a card with my gifts on a crappy sticky label on the back of the envelope of the card. I opened the personalised card and they printed the writing on the wrong side.
But still no gifts - flowers, balloon, chocolates etc.
Very shoddy service and still no news from the customer services team - all my partner wants is a full refund and compensation for your god awful service.
MoonPig you ruined many Valentine's Days for customers who put your trust in you to deliver a service you promoted online and on the TV, you took peoples money yet you cant deliver a service and even provide customer service support to people.
You ruined my 1st Valentine's with my partner.
I am very angry and very disappionted that you are now advertising the Mothers Day offers - get real you ballsed up Valentines - what on earth makes you think you can provide and deliver ontime for mothers day.
People want their products delivered on the day not many days later.
SHOCKING, SHODDY - POOR CUSTOMER SERVICE
If this is not resolved we are taking this to Watchdog and Trading Standards.