Written on: 19/02/2013
I ordered 2 pairs of trousers for my parents. When the package arrived 3 days ago, the one pair of trousers was a completely different colour to what I had ordered (a revolting camel colour which is obviously why they had so many pairs left). At the time of ordering, it did not say the navy trousers were out of stock. So I phoned the enquiry line number only to receive a message saying they were closed until the 3rd January 2013!!!! So I phoned the express orderline number and explained I had been sent the wrong colour only to be told they could/would not help me and can only deal with new orders. So basically one of my parents will be missing their present as I cant sort this mess out until January 2013. An absolute joke of a company.