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“Shocking customer service at Helsinki airport”

written by on 17/02/2013

Had a very pleasant experience with the Duty Manager at Helsinki airport on 12 December 2012.

There was some confusion over my ticket - not caused by myself - and rather than show any decent level of service, the duty manager used it as an opportunity to vent all of her anger out on me. The most memorable quotes from her were:

- I'm tired of dealing with customers like you all day
- I can see it in your eyes that you are lying to me
- yes, I could help you, but I won't

As a business traveller making 40+ flights per year I am absolutely stunned that I was treated this way, and by a supposedly senior member of staff.

I will start formal complaint procedures but doubt anyone will listen to my side of the story, they have a bad reputation for always defending their staff even when they have been secretly filmed giving terrible service (used to be on YouTube).

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