Written on: 15/02/2013
ZERO star from me. I ordered a sale tunic which arrived absolutely filthy with fake tan, general black dirt and what looked like bodily fluid discharges in the "below the waist" area. I returned it requesting a full monetary refund, not just a credit note. I did not want a replacement item, as I felt so disgusted...they lost my trust, I could not believe it had gone through the quality control. They are refusing to refund me and deny that the item was dirty. They are also quoting their "return of sale items" policy, which actually, I know as a fact, is in breach of Consumer Rights Legislation if the item sold was not as described. Mine clearly was not as described, I would have never voluntarily agreed to buy a filthy item of clothing! I guess that's why they are denying that it was ever dirty.