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“Just not good enough!”

Written on: 14/02/2013

I placed an order for flowers, chocolates and a personalised card on 30 January, but because the online system would not allow a delivery date of 14 February, I telephoned for assistance. The helpdesk assistant duly completed my order. When I checked the online status today, I was concerned that the despatch date had been set as 13 February and that the status said ‘Order printing’ rather than ‘order sent’. When I telephoned to ensure delivery would take place on time, I was informed that the flowers had been picked up by courier at 8am and would be delivered by no later than 7pm. Needless to say, no order arrived and I am now demanding a full refund in light of the disappointment caused. It would appear that cards and flowers are dispatched from Guernsey and can take 3 to 4 days to arrive – something Moonpig's assistant should have been aware of when completing the order. Would I use them again? NO!

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