Written on: 14/02/2013
Here is how my order process went.
Me: I would like 1000 rounded edge business cards.
Solo Press service adviser: OK, That's £138, just email me the artwork.
Me: Great. Send me the invoice and ill pay straight away too.
SQUARE CARDS ARRIVE 4 DAYS LATER WITH NO ROUNDED CORNERS
Back onto the phone.
Me: I paid for rounded edge business cards but received square ones?
Solo Press service adviser: No you didn't. Square business cards are £138. That's what you got.
Me: But I asked for rounded edge.
Solo Press service adviser: You got what you paid for.....
Me: But it's not what I asked for.
Solo Press service adviser: It is your job to do that. You got what you paid for.....
I have used Solo Press for business and personal jobs for years, even recommending them to friends. Perhaps that customer service person was having a bad day but there was no apology for the confusion they caused just silence that I filled by saying that I would not be using them again, they did not care about that.
Utterly frustrating and £138 (together with 1000 business cards) in the bin, just what small businesses need at the time!
Never make an order over the phone with Solo Press.