Written on: 13/02/2013
I signed up for their web host business package. Unknown to me as I am not computer savvy, the Serif software does not work on Mac.
I asked for them to cancel and refund my payment of £169.
They REFUSED. They say its my stupid fault for downloading the software and now they have issued a license, I cannot have a refund.
Very DODGY and UNFAIR when it comes to customer refunds/complaints.
Also, make sure you avoid their other companies, including 123 reg and Web Fusion.
I made a genuine mistake. I believed the software would work on Mac, I had no reason to think otherwise as most software I download works on Mac also.
I cannot use the software and therefore build a website and so I have no use for their web hosting.
I will contact Trading Standards and my Credit Card provider to try and resolve this.
Can anyone help?