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“Awful Service even when your are trying to disconnect”

written by david_chelsea on 11/02/2013

I have been using Sky TV services for over a year now and I have to say that I am very disappointed. When I actually signed up for their service I was under the impression that they offered the best service available and that was the main reason for which I chose them (after all, all companies offer access to similar channels – if not exactly the same ones). From the beginning several problems came up. An engineer visit – who would complete the installation process – was arranged when I initially signed up, and I was also informed that any necessary equipment would be shipped over before the engineer came over. However, when the date for the engineer visit came, I had received nothing. In the days leading to the engineer visit I was calling SKY support to see what was wrong as I had received nothing –the only reply I got was that according to their systems the equipment had been send and where on their way. Of course the engineer came over and could do nothing and had to reschedule the appointment – in a months’ time. I was a bit furious but did not have the time to be bothered to switch to another company – Now I wish I had done it! I finally received my equipment with 2 weeks delay and my TV was finally installed and activated 2 months after signing up for it. When my first bill arrived, a week before my installation was complete I was furious, I called them up and refused to pay for a service that I was not provided, it took some time to arrange that but after talking to the manager I was refunded the full amount. However, at the second bill I was charged a second engineer visit for the installation. Once again I was very angry and called them up and asked them the reason for which I was charged for the second visit as it was not my fault that the equipment they had sent did not arrive before their engineer. After hours of talking and negotiating they claimed no responsibility for the delayed items and I had to pay for the installation –although it was supposed to be free. I can’t wait for my contract to be over and switch to another company – thinking of virgin- as I do not want to pay to them an early disconnection fees. I would not recommend it to anyone.