Written on: 10/02/2013
brilliant product for the first 6 months, then it happended...its just stopped working!
it started overheating on month 7, and the unit was hot that i scalded my hand and arm.
I turned off let it cool down - then back on 30 mins later, this time steam poured out of the side seem of the unit, then it overheated and i quickly turned off.
The first 6 months i used it for everything, kitchen, bathroom, tiles, laminate, carpet cleaning, it is really really good... just maybe the quality of the product made in china is not so good.
I returned the product and asked for a replacement - i had seen that thane refurbished units and sent them back out so i asked for a 'new' replacement as i still need a steam mop to keep the house sterile during my husbands chemo treatments. Anyway they would not replace with a new item, and so i have a refund! not very helpful.
I would also like to say one other note - if you do have an X5 H20 and there is a black start and a circle on the label with sharpie marker - then im afraid you have my old X5 mop as a refurbished unit!
Now having to go through all the blumin reviews again to see what the next one that i should be is!