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★☆☆☆☆

“Unfriendly, inflexible”

Written on: 10/02/2013 by Goldflute (4 reviews written)

Just tried to cancel a booked piece of hold baggage because the 2 hour check-in window doesn't allow time to clear security and enjoy the servisair lounge. Unfriendly operator told me that Easyjet is a non-refundable airline, although I can make changes to the flight, the names, or even add hold baggage on-line.

I used to think of EJ as the best of the the low-quality airlines...not so sure now!