Written on: 06/02/2013 by Hoober (1 review written)
What can only be described as appalling organisation !
Prior to departure the flights were changed several times, they even wanted us to fly out of one airport and return to another. On arrival in Vegas we found that we had no hotel reservation and despite telephoning every day for 5 days they failed to get it sorted. On our last day Adore told us to settle the bill and they would refund us on our return. One month later we are still waiting to be reimbursed.
They do not reply to e mails or respond to calls. Their customer service is none existent .
We are now going to the parent company in the hope of getting it sorted,