Written on: 05/02/2013 by ginadavis1970 (1 review written)
I had a similar experience in Bangalore Body Shop ( at Forum Mall, Whitefield)
They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench.
The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is spoiling the name of the MNC brand by selling expired products at a steep discount to clear stock.
As a MNC it is surprising that Body Shop has not put in place systems to track this kind of cheating of customers . This will injure the brand value over time if people in India continue to get expired products ( under special promotional offers launched by Indian franchisees). This is a serious offense in the West and god forbid if there is an adverse chemical reaction on the face of one of the BodyShop clients due to using expired products then it will lead to litigation. I plan to take this up in the Consumer Forum and expect the company to be responsible enough to prevent such occurrences in the future.