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★☆☆☆☆

“Appalling rip-off merchants (Edinburgh)”

Written on: 04/02/2013

After continual yearly price increases I elected to cancel my membership after seven years, feeling that the club did not offer value for money, adequete facilities, or sufficient investment in their equipment. They failed to notify me of the increas which would be charges as of 1st January and then, once cancelled threatened me with collections agencies when I cancelled the direct debit after the last payment due to them had been collected. When contested, they simply said 'well if you don't pay a collections agency will be involved;. No effort to resolve the issue, no acceptance of issue, just threats and bullying tactics from aggressive membership staff. After years of being a loyal member I am utterly appalled at the behaviour and actions of their stafff and could not recommend them to anyone. Utterly dreadful.