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“Good products and service, but expensive delivery”

written by rosmac on 01/02/2013

We bought a well made guest bed, reduced in the shop to below £1000 so delivery costs of £50 were incurred. We live a mile from the shop but not necessarily from the depot, but the charge seemed a bit steep. The delivery team arrived on schedule but would not assemble the slide-out bed base as one or two slats were warped and an order was made for replacements. Our regular builder/handyman, waiting for plaster to set a few days later, assembled the base without any problem, so we cancelled the replacement. The bed is fine and was well used over Christmas.

More recently we bought a "Ghost" chair, reduced as it was very slightly shop soiled. We collected this ourselves, beautifully wrapped.

Both products were items we had been specifically seeking. Both were good quality and value and in each case we found the store staff helpful and pleasant to deal with.